Flower Delivery FAQs

Need help with an existing order?

Reply to the order confirmation email you have received to request changes to your order.

1. Do you offer same-day delivery?

We offer same-day delivery for orders placed before 11am-2pm, depending on the delivery zip code. We deliver Monday - Saturday, but limited delivery slots are available daily. We DO NOT deliver on Sundays and major holidays.

2. Can I request a specific delivery time?

Yes, you can request a specific delivery window at checkout for an additional fee. However, due to traffic and weather conditions, we cannot guarantee delivery at an exact time.

3. Can the recipient expect the same arrangement shown in the pictures?

All bouquets shown on our website are our original design for each product, but our designers may sometimes replace stems to deliver the freshest bouquet possible.

4. Can I customize my bouquet?

Absolutely! We offer various customization options to ensure your bouquet is tailored to your preferences.

5. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and AfterPay.

6. Do you accept payments from international customers?

Yes, we do. On the billing information section of Checkout, select your Country first. Then enter California for your state.

7. Can I track my delivery?

Yes, you can track your delivery using the order number provided in your email order confirmation. We do send email notification for when an order is Completed, Delivery Attempted or Cancelled. When an order delivery is successful, you will receive a final email to write your review.

8. Do you offer wedding/event flowers?

We offer custom floral arrangements for weddings, events, and other special occasions. Please get in touch with us to schedule a consultation.

9. Do you offer balloons, chocolates, plush dolls, etc?

Yes, we offer add-ons to your floral order. Please select (highlight) your add-on before clicking Add to Cart on the Product Page. You can scroll through all add-ons by clicking the left or right chevron/arrow.

10. What happens when the recipient cannot accept the delivery?

We have a 1-time only delivery policy, and if the recipient is not available to accept delivery and is uncontactable, our driver will attempt to leave the flowers with a person in the vicinity (receptionists, leasing office, etc.) We do not require a signature for delivery. If no one is available, the flowers will be placed by the front door in a safe spot at the delivery address provided.


11. Can I cancel my order?

All sales are final, but a cancelation can be requested before delivery. A restocking fee of up to 50% of the order value may be applied. Please email the request for cancelation with your order number to info@floristmarketplace.net.

12. Is there a minimum order for delivery?

There is a minimum order of $50.00 on retail deliveries. Any arrangements order, i.e., potted plants, goodie baskets, balloons, or other retail items, may be delivered if the order meets the $50.00 minimum.