Substitutions

Our Promise

We are commited to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, we will substitues another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.

Substitutions For Special Occasions

Due to the importance of delivering orders for spec;ial occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided.

Plants

For green and blooming plants, similar plants may be substituted for equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.